Last updated January 16, 2022

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All Sales Are Final

Due to the nature of our products and for hygiene and quality control purposes, all sales are final.

We do not offer refunds, returns, or exchanges on any items, including but not limited to wigs, custom units, hair extensions, closures, frontals, apparel, lashes, and accessories.

 

Product Selection & Sizing

Customers are responsible for reviewing all product details, specifications, and sizing prior to purchase. We strongly encourage you to ensure accuracy before completing your order.

If you have any questions, please contact us before placing your order.

 

Custom Units

All custom wig units are made-to-order and are final sale.

Due to the personalized nature of custom units, no cancellations, refunds, exchanges, or modifications will be accepted once the order has been placed.

 

Order Issues

If you receive an incorrect or defective item, you must contact us within 48 hours of delivery.

Please email us at [your email] with:

• Your order number

• Clear photos of the item

We will review your request and determine an appropriate resolution.

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CONTACT US

If you have questions or comments about this Salon Policy, please contact us at:

Platinum Salon by Merlande, LLC

5975 Roswell Road, C-343

Flat #8

Sandy Springs, GA 30328

(770) 771-1981

info@merlande.com

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